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Shipping & Delivery

Delivery to suit you

DWShop never builds shipping costs into its items, because you can also collect your order in our shop at the same price as in our webshop. Shipping costs are therefore only a cost passed on. We offer you several ways to receive your order.

  1. Collect from our shop

    DWShop
    Brugsesteenweg 378, 8520 Kuurne, Belgium

    Opening hours:
    Monday: 4.30 pm - 8 pm
    Tuesday: 4.30 pm - 8 pm
    Wednesday: 1.30 pm - 8 pm
    Thursday: 4.30 pm - 8 pm
    Friday: 4.30 pm - 9 pm
    Saturday: 9 am - 6 pm

    Please note:
    Your order is only ready for collection once you receive an email confirming that it is ready.
    Please bring your order confirmation with you.
    If you pay by bank transfer, collection may be delayed by 1-3 days because of processing time.

  2. Pick-up point via Bpost

    The shipping cost is calculated based on weight and location, and is shown before you complete your order.

    Pick-up points:
    Delivery to one of the 1,250 pick-up points in Belgium, such as post offices, Delhaize, Spar, Press Shop, Relay, Total, Q8 and others.
    There is always a pick-up point within 5 km of your home, with flexible opening hours.

    Important:
    The parcel remains available at the pick-up point for 14 days.
    The maximum weight per parcel is 30 kg; exceeding this results in several parcels.
    Maximum dimensions: 1.5 m for the longest side and 3 m in total.

    You will receive an email or text message as soon as your parcel is available. If you have not collected it after 2 days, you will receive a reminder. A final reminder follows after 4 days.
    Track your parcel online

  3. Bpost parcel locker

    Shipping costs are calculated based on weight and location and are shown before you complete your order.

    Locations:
    Delivery to one of Bpost's 150 parcel lockers in Belgium, available 24/7.
    The maximum parcel size is 42 x 31 x 69 cm, with a maximum weight of 30 kg. If exceeded, several parcels are created.

    The parcel remains available for 5 days. After 2 days you will receive a reminder if you have not yet collected it. A final reminder follows after 4 days.
    Track your parcel online

  4. Home or office delivery by Bpost

    Shipping costs are calculated based on weight and location and are shown before you complete your order.

    Bpost has 10,000 postal workers who can deliver your parcel daily. 98% of parcels within Belgium are delivered the next day between 9 am and 4 pm.

    Parcel details:
    The maximum weight per parcel is 30 kg; exceeding this results in several parcels.
    Maximum dimensions: 1.5 m for the longest side and 3 m in total.

    Early on the day of delivery you will receive an email with an indication of the planned delivery time.
    Track your parcel online

Customer Service
Ordering from DW Shop Cancellations & Returns Shipping & Delivery Service & Warranty
Secure payment
All online payments are processed securely via Mollie. Orders are shipped with Bpost.
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