Something can always go wrong, whether at the manufacturer, in our warehouse, in transit or during assembly. DWShop selects its partners carefully, but a problem can still occur. That is unfortunate, but what matters more is that we do everything we can to resolve it as quickly and as well as possible.
The more information you give us with your request, the faster we can deal with it. Think of an exchange or sending on a correct or missing part. We also investigate how the fault arose: did something happen during transport, or did something go wrong in our warehouse?
Download the service form here and follow these steps:
Please make sure you enter the correct contact details so that we can help you smoothly. We always confirm receipt of your service request.
All products come with two years of manufacturer's warranty as standard, unless stated otherwise with the product. If you have a problem with an item, it is best to contact DWShop. Our staff will gladly explain the quickest solution. If a repair is needed, the cost of sending the item to us is for the customer. Repair and return costs are at our expense if the defect is covered by the warranty. If repair is not possible, the item will be replaced by an equivalent one.
Please note: the warranty lapses in the event of deliberate damage or when the product is no longer in its original condition. Wear and tear is not covered by the warranty.
We attach great importance to handling service requests well. Not only to offer you a good product and good service, but also to keep improving what we do. After every problem we look at how we can prevent similar situations in the future.
